Refund Policy

We want you to love your Hydone bottle. If for any reason you are not completely satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange.

To be eligible for a standard return, your item must be in good condition, in its original packaging, and accompanied by proof of purchase (order number or confirmation email).

To start a return, email us at support@hydone.shop with your order number and reason for return. Our support team will provide return authorization details and instructions.

Please inspect your order upon reception. If the item is defective, damaged, or you received the wrong item, contact us immediately at support@hydone.shop with photos so we can evaluate the issue and arrange a replacement or full refund at no extra cost to you.

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be automatically processed back to your original payment method within 5–7 business days.