Help Center

Frequently Asked Questions

Everything you need to know about Hydone. Can't find your answer? Our team is here to help.

Product & Features

What size is the Hydone bottle?

The Hydone bottle holds 1 litre (1,000ml / 33.8oz), perfect for your daily coffee, water, or protein shake. A 32oz version is coming soon — join the waitlist.

Which phones are compatible with the MagSafe handle?

The MagSafe handle is compatible with any phone with MagSafe support or a MagSafe-compatible case. For phones without native MagSafe support, the bottle includes a magnetic ring adapter that can be attached to the phone or case so it attaches securely.

Can I use the Hydone with hot drinks?

Absolutely. The double-wall vacuum insulation keeps drinks hot for up to 12 hours. It is perfect for morning coffee, tea, or hot chocolate on cold days.

Shipping & Returns

How long does shipping take?

We currently ship exclusively within Ireland. Standard delivery takes 1–3 business days with full tracking. Express next-day shipping options are also available at checkout.

What is your return policy?

We offer a 14-day return policy. Returns must be approved before sending items back; please email support@hydone.shop to request return authorization. Once approved, we will arrange a refund and return shipping.